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At Atop Sign, ordering signage involves a step-by-step process that ensures your requirements are met, resulting in a successful outcome for both parties. We will delve into the various stages involved in ordering company signage, providing a detailed overview of each step to help you, as a customer, understand the process better.

1. Enquiry with us: The journey begins when you express your interest in obtaining signage for your business. You can reach out through different ways, such as by email or using the forms below. During this initial contact, our customer service team will engage with the customers to gather information about their signage needs, including the type of signage, dimensions, design preferences, and any specific requirements.

2. Briefing and Site Survey: To ensure a thorough understanding of your signage requirements, a briefing session will be scheduled if necessary. This session allows us to discuss your goals, target audience, branding guidelines, and any specific site considerations. In some cases, a site survey may be conducted to evaluate the installation location, assess any technical constraints, and gather relevant measurements.

3. Confirm Specification: Based on the information gathered during the briefing and site survey, we will analyze the data and propose a detailed specification for the signage project. This specification will outline the recommended signage type, materials, dimensions, design concepts, colour schemes, and any additional features or accessories. The specification will be presented to the customer for review and confirmation, with the opportunity for iterations and revisions if needed.

4. The Proof: Once the specification is confirmed, our design team will create a visual proof or mockup of the proposed signage. This proof will showcase the finalized design, including logos, text, graphics, and other visual elements. You will have the opportunity to review the proof and provide feedback or request modifications. This stage ensures that the design aligns with the customer's brand identity and preferences.

5. Manufacture: Upon approval of the proof, we will proceed with the manufacturing process. Skilled craftsmen and technicians will fabricate the signage using the specified materials and techniques. This may involve various steps, such as cutting, welding, printing, painting, and assembly. Throughout the manufacturing process, quality control measures will be implemented to ensure that the final product meets the highest standards.

6. Payment: Once the manufacturing is complete, we will issue an invoice to the customer based on the agreed-upon pricing and payment terms. You will arrange for payment according to the agreed-upon terms and conditions. Typically, a deposit or partial payment is required upfront, with the remaining balance due upon completion or delivery.

7. Delivery: With the signage manufactured and ready for installation, we will coordinate the delivery logistics with you. This involves arranging transportation, securely packaging the signage to prevent damage during transit, and providing the necessary documentation. Delivery timelines will vary depending on factors such as your location, shipping method, and any applicable installation services.

8. Happy trading: After the signage is successfully delivered and installed, we will ensure customer satisfaction and address any post-installation queries or concerns. This phase marks the completion of the signage project.